Spa Policy

The spa reserves the right to refuse service to anyone for any reason. These rules and regulations are in place for the protection and convenience of all guests and staff. Violation of these rules and regulations may result in removal from the premises, with or without warning, and without refund. All sales are final, no refunds, credits, or exchanges of any kind can be provided due to dissatisfaction.

•  Each guest must present a valid government-issued photo ID at check-in.
•  A working contact phone number is required for each guest in exchange of wristband.
•  After check-in, each guest will receive a wristband. This wristband must be worn at all times while inside the spa and is used for identification and service access. 
•  Guests are responsible for their wristband and locker key. Lost or damaged items may be subject to replacement fees of $50.
•  Any additional, food, or purchases may be charged to your wristband and settled before departure. 
•  Outside food and drinks are not permitted inside the facility. 
•  Once checked in, re-entry is not permitted after exiting the facility. 
•  Guests with medical conditions, including but not limited to heart conditions, high blood pressure, pregnancy, or sensitivity to heat, should consult a physician before using spa facilities. Guests use all facilities at their own discretion and responsibility. 
•  Large bags, backpacks, and tote bags are not permitted inside the facility. Only small personal items or approved clear bags are allowed. 

 To maintain a comfortable and safe environment, admission may be limited during busy periods. Waitlists may be implemented when necessary. 

• Payment for service appointments will be due at check-in.
• Admission is required from all guests to enter the spa and receive service.
• Please arrive at least 15-30 minutes prior to your appointment to avoid fees or your service being cut short, as we can only guarantee the time of your originally scheduled appointment slot so that we may honor other guests' appointments.   
• Body scrubs require at least a 15 minute soak in our hot baths, so please plan on arriving 45 to 60 minutes in advance for body scrub appointments(15 minutes only in advance for 9:15am appointments).
• Please provide at least 24 hours notice if you need to cancel or reschedule to avoid late cancellation fees. 
• We will hold your appointment for up to 10 minutes after its scheduled start before cancelling and applying the fee. This policy also applies to in-person appointments
• Late cancellation or no-show fee: 50% of the value of the scheduled service.
• This policy applies to Hip Bath/Steam Capsule sessions.

• Guests must be at least 18 years old to enter.
• Guests with impaired mobility, health concerns, or who otherwise require specialized or high-level of assistance must be accompanied by the same-sex guardian during the entire visit. Our staff will not be able to provide these types of assistive support or services.  
• Guests over the age of 75 must be accompanied by a guardian during the entire visit.

• Once checked in, shoes of any kind are not allowed anywhere inside the facility.
• This is a barefoot facility, and personal socks may not be worn inside the facility. However, approved grip socks may be purchased at the spa and reused for following visits.
• Uniforms must be worn in the common co-ed area at all times. 
• Outside or personal clothing of any kind may not be worn within any of the co-ed facilities or restaurant. 

• Flip-flops, sandals, or shoes of any kind are prohibited inside the locker rooms, wet areas, and all other areas of the spa. 
• In the women's and men's shower and bath area, guests must be completely nude. 
• Bathing suits, towels, or any kind of clothing may not be worn or brought into any of the baths.
• All guests must shower and rinse before and in between using the hot or cold baths.
• Longer hair must be tied up before entering the baths. Guests should not fully submerge themselves in any of the baths.
• Phones may not be used or brought into the shower and bath area.

• We cannot charge any card "on file" without the authorized cardholder present - if you would like to pre-pay for a service (and admission) for someone else, we have gift card options available for purchase
• Digital gift certificates can only be redeemed online and only for the item(s) listed on the certificate's description
• Digital gift certificates cannot be redeemed in-store or for any in-store purchases
• Physical gift cards can only be redeemed in person and may be used towards any purchase made in-store; physical gift cards are available for purchase in person only
• Gift certificates, gift cards, and other vouchers cannot be exchanged for cash and are non-refundable

• Please be respectful towards other guests. Refrain from loud conversations and/or noises.
• Disruptive use of cell phones, including speakers, will not be tolerated.
• A warning will be issued to those causing excessive noise; guests continuing to be disruptive will be asked to leave the facility with no refund or credit.
• Guests are more than welcome to take photos or short video clips for social media while outside the locker rooms; however, we do not allow extended photo shoots or video recordings that might disturb other guests. Larger cameras and recording devices are strictly prohibited.
• Photography or recording, including live streaming, is not allowed in the shower or locker room area. Guests found in violation will be asked to leave with no refund. 
• Guests are encouraged to leave their phones inside their lockers, and to only use them while outside the locker rooms. 
• Please respect the privacy of others.

• Guest can activate to use the massage chairs by the kiosk to use 30-minute massage chair session.
• The Massage Chair Use charge will be added to your wristband for each session.
• Only the original wristband holder who was charged may use the massage chair.
• Unauthorized use of massage chairs may result in a fee of up to $50. 
• Extraordinary physical or mechanical damage to any of our massage chairs may result in a damage & repair fee of $200, regardless of membership status. 

• We are a smoke-free and drug-free facility. The following are strictly prohibited:
  • Smoking of any kind, including electronic cigarettes and drugs inside the facilities (outdoor smoking area is available).
  • Possession or use of any type of illegal drug or substance anywhere on spa property.
  • Consumption of alcoholic beverages outside of the restaurant area. 
• Gangnam Spa reserves the right to refuse the admission of those who are under the influence or who have any condition that poses a threat to the health or safety of themselves and/or others.
• Guests found to be smoking inside the spa or violating any of these other policies will immediately be asked to leave the facility without refund or credit. Authorities may be involved for severe violations. 

• Outside food and beverages, including pre-purchased water bottles, are prohibited. Gangnam Spa staff may without notice confiscate, hold onto, and/or dispose of food or beverages not sold by our restaurant that are brought into the facilities. (Empty, reusable water bottles are allowed. Please notify our staff if you have a condition that you believe may exempt you from this policy).
• For the comfort and safety of all guests, large bags, backpacks, totes, etc. are not allowed. Our staff will kindly ask that you leave your larger bags safely stowed away in your car, or we will keep your bags at the security desk near the front desk. We reserve the right to inspect any personal belongings, containers, backpack, briefcase, etc. within our facilities.
• No overt public displays of affection. We understand that love is grand, but we ask that personal displays of affection are kept to a minimum out of respect for other guests.
• Theft, any theft, is a crime against the spa and will not be tolerated. A person who commits theft in the state of Texas will be held responsible under the Texas Theft Liability Act and will result in legal consequences, such as criminal fines.
• Possession of weapons of any kind is strictly forbidden.
• Harassment or inappropriate or disruptive behavior of any kind towards other guests or Gangnam Spa staff will result in immediate removal from the premises without refund. 
• We may request a valid ID as a condition for entry into Gangnam Spa, regardless of age or membership status.
• Destruction or defacement of Gangnam Spa property, in any way, will not be tolerated and may result in legal action.
• Gangnam Spa is not responsible for any damaged, lost, or stolen personal property.
• Loss or damage of your wristband will result in a $50 fee.
• Please communicate any complaints or problems to our staff for assistance.