The spa reserves the right to refuse service to anyone for any reason. These rules and regulations are in place for the protection and convenience of all guests and staff. Violation of these rules and regulations may result in removal from the premises, with or without warning, and without refund. All sales are final, no refunds, credits, or exchanges of any kind can be provided due to dissatisfaction.
Upon check-in, each guest is assigned a wristband with a number, which designates your locker number. For your convenience, these wristbands also serve as your form of "payment" during your visit at the spa. Any products, food, or beverages that you purchase are added to your wristband (such as having an open tab). All purchases added to your wristband will be settled at checkout.
We will request a form of ID as a form of security deposit in exchange for each wristband. We reserve the right to request ID from all guests as a condition for entry. For Loyalty Club and Gangnam Spa Members, we'll only ask for your membership card in exchange for your wristband (ID may occasionally be requested to validate your membership). Your ID or member card will be returned at checkout
Please note that broken or lost wristbands will incur a $50 replacement fee.
For first-time guests, here's what you can expect for your first visit (click here for a downloadable first-time guide!):